One of the most flourishing industries in India today is the
real estate industry. The number of builders and developers who offer special
features to attract prospective buyers as the demand for residential and
commercial property is increasing day by day. The Builders/Developers’ role in
this industry is very important.
Naturally there is mismatch between the promises made and what actually
delivered, which is the rising cause for the consumers, i.e., buyers,
dissatisfaction and grievances.
The Consumer Courts plays an important role in redressing
the grievances of the Buyers/Consumers who have suffered in the hands of the
Builders/Developers.In
cases where the builders make false promises to the flat purchasers and do not
comply with their statutory obligations, the allottee has an option to file a
criminal case in a criminal Court for cheating, breach of contract, not
responding the grievance and delivery of poor quality construction against the
builder along with the consumer complaint to be filed in consumer forum.,. The allottee
can issue a statutory notice to the builder. In case the builder does not
respond to the notice, parties have a right to approach the Criminal
Court. A police complaint can be filed after the issue of notice and then
a criminal complaint can be filed before the Metropolitan Magistrate. The
complainant should bring out irregularities committed by the builders while
executing the constructions of the building.
Following are the general complaints/grievances of the
buyers, apart from some specific complaints:
1. Sub standard
work:
The Builders/Developers, in the
competitive market, throw number of promises, discounts and lucrative
description of the property at the time of booking for a property by a
prospective buyer.
a)In one of its judgment the Supreme Court of India has held
that if a builder uses sub-standard material in construction of a building or
makes false and misleading representations about the condition of the house
then it is denial of the facility or benefit of which a consumer is entitled to
claim value.
b)In cases where the end product
delivered to the buyer is of substandard in quality, the buyer has the remedy
to file a consumer complaint in the Consumer forum against the Builder/Developer
for deficiency in services. In such
cases the consumer forums have ordered the builders to remove the defects and
also pay compensation to the allottee. The allottee also has an option to file
a civil suit against the builder claiming damages for breach of obligations.
2. Construction
without approvals:
a)The consumer forums
have held that where the plot has been sold by the authorities/Builders without
taking proper approval of the layout plans and as a result of which the
possession could not be delivered to the prospective allottee, such an act on
the part of the builder amounts to deficiency in service.
b)In case where the builder constructed
the property without the required approvals from the authorities, the allottee/buyer
can file a consumer complaint against the builder for deficiency in service. He
can also file a civil suit against the builder for refund of the amount. In
such cases the allottee can also approach the regulatory authority that was to
issue the required approval which can statutorily force the builder to obtain
the approval.
c)In such case, subsequent to allotment
of the plots, the Supreme Court had banned the construction activity in five km
radius of Badkhal Lake and since the complainants’ plot fell within the said
Supreme Court directions and the Commission directed the builder/developer to
refund the amount along with interest, holding that the complainants/ allottees
were entitled to compensation.
3. Construction on
illegally acquired land:
a)In cases where the construction has
been made on illegally acquired land, the buyer/allottee can approach the
consumer forum or the civil court for his grievance redressal. In such cases
the allottee can either claim the refund of the amount invested by him in the
property or he can ask for an alternate accommodation by the same builder.
b)The Supreme Court has held that even
the advertisements inviting applications for allotment without having title to
the land was deceptive and unfair trade practice of the builders.
4. Fraud in
booking:
a)In cases of fraud
in booking, the buyer/allottee can file a complaint against the builder in the
consumer forum or file a civil suit in civil court. In case of fraud, the
allottee can also file a criminal complaint before the police.
5. Change of land
use, layout plan and structures without the approval of the buyer:
a)If the builder
wants to undertake additional construction, which is not part of the layout
plan shown to flat buyer at the time of executing the purchase agreement he
must obtain the consent of the buyer. In cases of the builder/developer makes
changes in the use of land or in the layout plan and the structures with
respect to the one given in the agreement, the buyer must send a legal notice to the builder and if he does not respond to the same the allottee can file a
complaint against the builder in the consumer forum or file a civil suit in a
civil court.
b)The buyer can also file a complaint
before the Competition Commission of India if he is able to show that the
builder is a dominant entity in the market and is misusing his position to the
detriment of the allottee by unilaterally altering the layout plan or
structures of the building.
6. Hidden charges:
a)If the allottee is
overburdened by the excessive hidden charges in the Buyer Builder agreement,
the buyer can file a civil suit in a civil court.
b)The allottee can also file a
complaint before the Competition Commission of India if he is able to show that
the builder is a dominant entity in the market and is misusing his position to
the detriment of the allottee by unilaterally imposing exorbitant hidden
charges.
7. Enhanced
external development charges:
a)If the builder
demands enhanced development charges from the allottees, the allottee can file
a civil suit in a civil court.
8. Cancellation of booking/project:
a)After receiving the booking amount, if the
builder cancels the booking, the allottee can send him a legal notice regarding
the same and in case the no solution comes out or the builder does not respond
to the notice, then the allottee can
file a consumer complaint against him for refund for his booking amount.
9.
Forfeiture of amount:
Insertion of a
penalty clause which is biased in favour of builder/developer is also one of
the unfair practices committed by the builders. In most of the cases, the
agreement contains a penalty clause in which the buyer is charged a penalty @
18% for delayed payments in the purchase of a flat, when the builder delays the
delivery of the same flat, the rate at which the builder pays is only about @ 1
to 2 % showing an unfairly loaded contract. Precautions to be taken by a
prospective buyer.
a)The terms and conditions of the agreement entered into
between the builder and the allottee determines the refund of the booking
amount. If the agreement contains an expert clause that the builder has right
to forfeit certain percent of the booking amount, then there is no legal
recourse. But if the agreement does not contain any such clause then the allottee can issue a legal notice to the builder.
b)The allottee can also approach a
consumer forum in case the cancellation is on account of the delay caused by
the builder in the completion of the project. The National Commission has held
that if the request for refund is made by the allottee on the ground that there
has been a considerable long delay in development or handing over of the
possession of the plots, then the allottee can approach the consumer along with
18 per cent interest.
10. Delay in
delivering possession:
Non-delivery of possession on time is one of the major areas of
conflict between the developers and the buyers. There are numerous cases where
builders have taken more than the required time to finish projects while
leaving home buyers to suffer financial loss. Whatsoever be the reason, the
delay in completion of the project has a direct impact on the buyer. The buyer
has to pay the EMIs of the bank and also the rent for his current residence.
The financial loss and mental agony that the buyer has to face cannot be
compensated except by giving him the physical possession of his house. The
Supreme Court has held that when possession of the property is not given within
the stipulated period, the delay is denial of service. Such disputes or claims
are not with respect to immovable property but 'deficiency in rendering of
service' of a particular standard, quality or grade.
In case of delay in delivery of possession by the builder,
the legal options that are available to the allottee / buyer is:
a)to file a consumer complaint or file a civil suit against
the builder for the refund of amount paid to the builder and the interest
thereon.
b)file a complaint before the Competition commission of
India if the builder is a dominant entity in the market and using his dominant
position to the detriment of the buyer.
11. Creation of third party interests:
a)Where a builder creates a third party interest in the flat
allotted to a person, the allottee /buyer can serve a legal notice to the
builder and in case there is no response from the builder the allottee /buyer can file a consumer complaint against the
builder or can file a civil case. The allottee / buyer can also file a criminal complaint against the builder for cheating and fraud.
12. Not providing completion
certificate:
a)In case the builder has not received the completion
certificate from the concerned authority, the allottee/buyer can file a RTI
application with the SPIO of the local Municipality demanding the copies of all
the documents submitted for seeking approval of the concerned authorities and
can file the required NOCs with the concerned authority and can obtain the
completion certificate himself.
b)If the builder has obtained the
completion certificate and not willing to give it to the allottee, then he can
file a consumer complaint or file a civil suit against the builder.
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